What Does Our Unlimited WordPress
Support Service Include?
What Does Our Unlimited WordPress Support
Service Include?
Unlimited requests and edits
Unlimited websites
New functionality
Debugging and fixing
Consulting on tech decisions
What Sort Of Stuff Do
You Help With?
- Building and testing new features
- Fixing bugs
- Resolving plugin and code conflicts
- Handling your domain, DNS and hosting
- Consulting on technical decisions (hosting, WordPress, WooCommerce, plugins)
- Helping style and customise your website
- Creating and uploading blog posts and new pages
- Speed and performance optimisations
- Creating and managing a staging environment
Recently Completed Tasks
- Fix broken SSL certificate and https errors
- Embed Hubspot form on landing page
- Take a backup of the website and update all plugins
- Create a Gravity form that registers new members using a custom post type
- Migrate pages from SiteOrigin to Gutenberg
- Customize Size attribute design on product pages
- Display a tooltip message on hover
- Setup Wishlist Member plugin
- Create a Staging environment and install Elementor
- Update to PHP 7.4 and test everything works
- Make the background image responsive
- Update theme to the latest version and test it works
- Unable to add a new user to WordPress
- Migrate website from one host to another
- Remove the portfolio arrow from the widget
- PayPal is not working please fix
- Customise the dashboard that students see
- Integrate iDevAffiliate with Wishlist Member
- Product category filter is broken
- Fix Feefo review integration
How Does It Work?
Send In A Request
Send in a request to your dedicated ActiveCollab project
Request Scheduled
We’ll assign one of our developers to complete the work for you
Request Completed
We’ll let you know once the work is complete so you can check it and sign it off
Why Are We Different?
Lightning Fast
In a jam? Urgent tickets are typically responded to within 30 minutes and resolved within 2 hours.
Custom Code
No bare bones support here. Within both of our plans is custom code support. We'll debug and fix any CSS, JavaScript, jQuery or PHP, and write custom code snippets where appropriate.
UK Based 9-5
We’re UK based and work 9-5 BST hours, so we’re here when you need us, and you don't have to deal with any timezone delays.
What Our Customers Say
Kevin Goodings
CEO, SessionCam
FAQ's
What hours do you work?
Our working hours are 9-5 BST, however if you have an emergency we will do our best to assist.
What's not included?
We try to say no to as little as possible. Things that are not included include account management (we can’t liaise with your customers for you), complex API integrations, or writing custom code that involves more than snippets.
Do you really provide unlimited requests?
Yes, within reason! This isn’t a replacement for a full time developer, and we can only work on 1 task at a time on your plan.
Is there a minimum agreement length?
Nope. You can sign up on a flexible rolling monthly agreement with us and we can take it month by month. To cancel, simply let us know before the start of your next months WordPress support. We’re only interested in working with you if it’s a good fit and don’t believe it’s beneficial to lock our customers into lengthy agreements.
What about deadlines?
Please remember your deadlines aren’t our deadlines, but we will always do our best. If a task is urgent, let us know when you submit it.
Success Stories
Pick A Plan
The Standard plan is perfect for small websites and online stores. Our Pro plan caters to the added
level of support required by larger WordPress sites with more requests and moving pieces.
required by larger WordPress sites
with more requests and
moving pieces.
Standard
-
Dedicated WordPress developer
-
Unlimited requests and edits
-
New functionality and features via plugins
-
Plugin and theme updates
-
Speed optimisation
-
Site security
-
DNS & hosting management
-
Website migrations
-
Staging setup and management
-
Daily backups
-
Monthly progress report
-
Help for as many sites as you need
Pro
-
All standard features plus
-
Custom code snippets
-
Plugin and theme customisation
-
New templates or pages
-
1 day priority task completion time
-
Highly customized themes and sites with advanced functionality
Custom
Is your WordPress website hosted somewhere like Google Cloud or AWS and requires an extra level of support?
Do you require a high volume of support tickets resolved on a priority basis? Or perhaps you need help with plugin and theme customization that goes beyond implementing small snippets of custom code.
If the above sounds like you, or if you’re not sure if you’d be covered in the Standard or Pro Plan, schedule a free consultation with our team and we’ll figure out a plan that works for you.
Need A Website Built?
We Got You Covered.
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Rated 5/5 by our customers
Rated 5/5 based on 22 reviews
Schedule Consultation
Please take 30 seconds to fill out the form below and we will be in touch to learn more about your WordPress requirements.
Every Plan Includes
- Unlimited requests
- Unlimited websites
- Fast turnaround times
- Dedicated developer
- Dedicated project manager
