WordPress Website Management Service
- A full-service WordPress website management service
- UK-based team with 10+ years of WordPress experience
- Same day turnaround for urgent tasks
We’ve worked with James over the last 12 months and have been delighted with the support and service he has provided towards the development and maintenance of our website. We would happily recommend James to others seeking similar support.
Whatever Your Website Needs, We’ll Take Care Of It
Whether it’s a five-minute change or a major new feature, our UK-based WordPress team provides the WordPress maintenance and support handles so you don’t have to. Here’s a sample of what we get asked for most.
New features & functionality
Need to add something new? We build the features and functionality your site needs, the right way.
Debugging & fixing problems
Something broken or behaving oddly? We diagnose the cause and fix it properly, not just paper over it.
Plugin & theme updates
We keep plugins, themes and WordPress core up to date and tested, so nothing breaks when you update.
Pages & blog posts
Send us the content and we’ll create and lay out your pages and blog posts, on-brand and ready to publish.
Design changes
From a colour tweak to a full redesign of a template, we make visual changes look considered and consistent.
Speed & performance
Slow site? We optimise loading times, Core Web Vitals and hosting so your pages feel fast.
Third-party integrations
Connect your site to CRMs, payment providers, booking tools, analytics and any other service you rely on.
Ecommerce & payments
WooCommerce and online payments — from setup and products to checkout issues and payment gateways.
UK-based
A UK WordPress management service working in your timezone. No outsourcing, no timezone delays, just a real person who knows your site inside and out.
Same-day turnaround
Most support tasks are scoped, actioned and completed within the same working day they come in.
Urgent tasks first
Site down or something critical broken? Urgent jobs jump the queue and we treat them as a drop-everything priority.
Getting Help Is Refreshingly Simple
No tickets disappearing into a void, no account managers reading from a script. You tell us what you need, and a real WordPress developer takes care of it.
Email us or raise a request describing what you need, in plain English. You don’t need to know the technical detail — just tell us the outcome you’re after and we’ll work out the rest.
We confirm the work and a turnaround time, then a senior UK-based WordPress developer gets straight on it. Most tasks are completed the same working day, and urgent issues jump the queue.
We test the change on a safe staging copy of your site, you review it, and we push it live. Prefer ongoing cover? Ask us about a VIP support plan with a guaranteed SLA.
WordPress VIP Support, backed by an SLA
When your website is mission-critical, “we’ll get to it” isn’t good enough. Our VIP plan gives you guaranteed response times, a dedicated support lead and priority over all other work — the kind of enterprise-grade cover the world’s biggest WordPress sites rely on.
Response times guaranteed under your SLA, 9am–6pm Mon–Fri, with out-of-hours cover for P1 site-down incidents.
Our customers rate us EXCELLENT.
James is the owner of Square Internet and is responsible for making sure everything runs like a well oiled machine.
Danilo is a skilled senior full stack WordPress developer with years of experience building, debugging and optimising WordPress sites.
Martin is a certified ScrumMaster (CSM)® and has 8 years experience in the software industry. He is responsible for managing our WordPress support projects and ensuring that work is completed in full to deadline.
Frequently asked questions
We handle virtually any WordPress problem — white screens, plugin conflicts, PHP errors, broken layouts, slow load times, hacked sites, WooCommerce checkout faults, payment gateway issues, email delivery problems and more. If it’s WordPress, we can fix it.
For standard requests we typically respond within 2–4 hours during UK business hours (Mon–Fri, 9am–6pm). For urgent issues — site down, checkout broken, security incident — we aim to acknowledge within 60 minutes and begin work immediately. VIP plan clients get guaranteed SLA response times.
Yes. We offer flexible monthly retainers that cover regular plugin and theme updates, security monitoring, backups and a set number of support hours each month. These start from a fixed monthly fee with no long-term commitment. Get in touch for a tailored quote.
Absolutely. WooCommerce support is one of our most common requests. We fix checkout errors, payment gateway faults (Stripe, PayPal, Sage Pay), order management issues, shipping calculation bugs and plugin conflicts that affect your shop’s operation.
In the rare case we’re unable to resolve an issue (for example, it requires a third-party provider to act), we’ll give you a clear explanation of what we found, what we tried and the recommended next steps — and you won’t be charged for time spent on an unresolved issue.
For most tasks, yes — we’ll need WordPress admin access and usually SFTP or hosting panel access. We always work on a staging copy or take a full backup before making any changes. Your credentials are stored securely and never shared with third parties.
We have been very pleased with the level of service we’ve received from James and his team. They’ve successfully supported the design and relaunch of our ecommerce business within our budget. James has been supportive every step of the way and has provided some great suggestions to all trading barriers we have so far encountered. We are happy to recommend their services to any business looking for similar levels of website development and ongoing support.
Justin Vermaak
Ecommerce Director, Kallysleep
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